Report a Defect

Select (scroll if required) where your property defects are:

Iceni Homes only manage properties within the first twelve months of the build whilst they are under their defect liability cover with the builder. Please contact your landlord to report any faults outside of this timescale.

Browse our FAQ's below to see if your property defect queries can be resolved

Report a defect at your property

Click here to complete your defect list for the property


Please be advised that our office will close at 5pm Wednesday 23rd December 2020 and we will reopen on at 9am Monday 4th January 2021.

During this time we will be working with our out-of-hours service providers to ensure that any customers who are within their defects liability period and require an emergency repair are dealt with as usual.

If your property is no longer in its defects liability period, please contact your Landlord.

Out Of Hours: 0844 893 3943

It is important to note that this service is for emergency use only and if a Contractor is called out and your defect is not an emergency, you may be charged for their visit.

Calls to this number are charged at approximately 2.5p per minute from a landline and calls from a mobile can be charged up to 7p per minute, as well as your mobile phone company’s additional charge.