Iceni Homes only manage properties within the first twelve months of the build whilst they are under their defect liability cover with the builder. Please contact your landlord to report any faults outside of this timescale.
Have you ever flushed sanitary products, nappies or wipes down the WC?
If yes, you should only flush toilet paper down your WC. Blockages caused by household waste is not a defect. Please contact a plumber to resolve. You can also download ‘How to Look After Your Sink and Loo‘ for further guidance.
If no, blocked WCs are not normally considered defects; unless circumstances dictate. Please contact us so we can discuss this further with you.
Check the fuse board to see if the fuse has tripped.
If unresolved, try the appliance in another available socket. If it does, please contact us.
If the appliance isn’t working in another socket your appliance may be faulty. Please arrange for this to be inspected and replaced.
Were these provided within your property?
If yes, please contact the manufacturers directly. All warranty information will be within your welcome pack.
If no, are you trying to fit an oven? If yes, you will need to instruct a qualified engineer to install your appliances. Gas supplies have been capped for your safety. Only a qualified engineer can fit this for you.
Are you in a flat with a communal entrance?
If yes, please check your booster is connected and turned on. If unresolved following action, please contact us.
If you aren’t in a flat with a communal entrance, in most builds, only the wiring for a TV aerial is provided. You will need to arrange for the wiring to be connected to an aerial. If unresolved, please contact us.
During the building construction, a considerable amount of water is used e.g. building walls, laying concrete etc. The moisture contained in the fabric of the building will dry out gradually within approximately the first 12 months of occupation. Please refer to your welcome pack for guidance on how to minimise condensation within your home.
You can also download ‘How to Minimise Condensation in Your New Home‘ for further guidance.
Still experiencing problems after the first 12 months? Please contact your landlord in the first instance.
Please be advised that our office will close at 5pm Wednesday 23rd December 2020 and we will reopen on at 9am Monday 4th January 2021.
During this time we will be working with our out-of-hours service providers to ensure that any customers who are within their defects liability period and require an emergency repair are dealt with as usual.
If your property is no longer in its defects liability period, please contact your Landlord.
Out Of Hours: 0844 893 3943
It is important to note that this service is for emergency use only and if a Contractor is called out and your defect is not an emergency, you may be charged for their visit.
Calls to this number are charged at approximately 2.5p per minute from a landline and calls from a mobile can be charged up to 7p per minute, as well as your mobile phone company’s additional charge.